Privacy Policy

THE CAVENDISH PSYCHOTHERAPY PRACTICE PRIVACY POLICY

The following information outlines the Privacy Policy of The Cavendish Psychotherapy Practice. This policy is in place to ensure that information collected by The Cavendish Psychotherapy Practice during your assessment and treatment at the practice, via email, internet or telephone, is used in an appropriate and secure way.

1. GATHERED INFORMATION

Over the course of your treatment at The Cavendish Psychotherapy Practice, information is gathered that allows us to make an informed professional decision as to the most appropriate assessment and treatment methods to be used. This information will include basic demographic data (e.g. name, date of birth, address, etc.), as well as other information that is considered relevant. This will usually include the following:

The nature of the problem for which you are presenting; Areas of behaviour related to the presenting problems; A history of the presenting problem; A family history of relevant information; and other information deemed necessary to make an informed clinical judgement about the nature of the presenting complaint and other relevant factors

2. CONFIDENTIALITY OF INFORMATION

Generally, all information gathered over the course of assessment and treatment at The Cavendish Psychotherapy Practice remains confidential. There are several notable exceptions, however, to this confidentiality:

In the event that the practitioners forms the professional opinion that either the client, or another individual is a risk for significant harm, a moral obligation may exist to act on this information with the aim of preventing such harm; In the event that a file is subpoenaed to court; In the event that a client gives permission to share their information by completing and signing a written consent form.

3. USE OF INFORMATION

Information gathered by The Cavendish Psychotherapy Practice is used exclusively for two purposes:

For the formation of a practitioners opinion which is used to guide assessment and treatment for the presenting complaint; and for the evaluation of the service provided by the The Cavendish Psychotherapy Practice, through collation of detailed statistics about referral sources, nature of presenting problems, attendance durations, etc. In all cases where information is used for statistical purposes, no identifying information is made available.

4. SECURITY OF INFORMATION

All files held by Cavendish Psychotherapy are held securely offsite.

5. PAYMENT DETAILS

The Cavendish Psychotherapy Practice does not retain customer card information.

6. USE OF COOKIES

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. You can set your browser not to accept cookies.

7. OBTAINING INFORMATION

Under certain circumstances, by law you have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing. However, there may be reasons why we cannot agree a “request to be forgotten” or for data to be erased, such as where we need to retain it for regulatory or other reasons.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal data to another party.

Requests for information may be made to:

The Cavendish Psychotherapy Practice,
121 Harley Street,
London,
W1G 6AX.

Requests should be specific as to the exact information required, and should be acknowledged within 14 days in writing. Once a request for information is received, The Cavendish Psychotherapy Practice will conduct a thorough database review and collate the information in an appropriate manner to ensure adequate and full understanding on the part of the requesting person.

8. PROCEDURE FOR COMPLAINT / RECTIFYING INFORMATION

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

Official complaints or requests to change inaccurate or erroneous information should be made to:

The Cavendish Psychotherapy Practice,
121 Harley Street,
London,
W1G 6AX.

In such cases we will conduct a review of the information held by the The Cavendish Psychotherapy Practice, and make every effort to ensure that such information is accurate.

This webpage last updated: 11th April 2019